I’m writing this post because I’ve done everything possible to solve a problem that I have since March 26th, and unfortunately I believe that this problem affects more people.

I have a smartphone and use enough to handle my email when I’m traveling.

Since March 26th, I cannot access my mail server, which has the same IP address that ODF Alliance (www.odfalliance.org) website. I’ve analyzed the problem and found that there is a drop of IP packages on a particular router outside Brazil that prevents my access to the ODF Alliance website and also and my mail server.

I had a similar problem during the month of March and half of April with my broadband provider (again an IP package drop on a router in U.S.), and after many phone calls to the technical support of my provider, they finally managed a way to solv it (at least for now).

I’ve contacted my Mobile Phone Service Operator (Claro) but they told me that this is not “their problem” and that they will not take any measure (I came to say that I would cancel my phone and they told me “OK, be my guess”… competence, right ? - BTW, this is “Customer Care” “Best Practices” on Brazilian Telecommunications companies).

I am writing this here because I’ve showed the problem to several friends and found that those with cell phones or smartphones from CLARO in Sao Paulo are also unable to access the ODF Alliance website. Access to any other site is possible.

I would like to ask the readers of my blog, the help to test (with your cell phone) the access to the ODF Alliance (www.odfalliance.org) website and post a comment here with your location and whether or not you’re able to access ODF Alliance website. This is necessary in order to see whether it is a problem unique to Jomar (unlucky guy, ok ?) or is it an action that affects all users of Claro of São Paulo.

If the second alternative is true (and I’m not so unlucky ), I will take the appropriate court measures.

I count on the help of you all (for testing and for the dissemination of this post).